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  • How long does it take for my order to be shipped?
    We normally process all orders within 3-5 business days and ready for shipping after that processing time.
  • How do I pre-order a tailor-made Emeleeva bag?
    Please write us at to initiate a tailor-made request.
  • I really liked a handbag but it shows "Out of Stock" can I order the same?"
    Just like any other piece of handmade art, not every piece is created equal. If you were to ask Vincent van Gogh to paint the exact same painting, there would probably still be some difference. Each Emeleeva item is unique and without a replica, however we can work on a design line you appreciate and that would fall under the tailor-made pre-order and to have that discussion please email us at, we'll be glad to talk to you.
  • How do I return or exchange an item ordered via
    Your order will be accepted for refund or exchange if returned in original condition and packaging, within thirty (30) days from the delivery date. The returned item(s) must be accompanied by the original receipt or a copy in the case of a partial return. If you wish to return an item received as a gift, you may exchange it for an item(s) of equal value. Please contact our Customer Service at to initiate an order return process. For more info please visit our General Terms & Conditions of Sale under our Legal page.
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